Free Standard Shipping on Orders over $25 in the US!

FAQs

FAQs

How long does Standard Shipping take?

Standard shipping in the US take 3 to 12 business day to arrive following order confirmation. Most international orders arrive in 3-6 weeks, but can take up to 8 weeks depending on the location.

Each item has a different processing time frame. Remember that if an order says it will ship in a certain amount of business days, this does not include weekends or holidays.

 

Can I cancel my order?

Orders can only be cancelled 24 hours from time of purchase by sending us an email at info@trulicia.com

 

Where can I use the Promo code?

You can use our Promo codes at the checkout page.

 

Do you ship to my country?

We currently offer Standard Shipping to any of the 241 countries and zones. If you need further clarification, you can send us an email at info@trulicia.com.

 

How do I choose my size?

Please see our Size Guide for more information. We also have a more accurate Size Chart at every product page. 

 

How do I track my order?

Once your order has been shipped, you will receive a Shipping Confirmation Email which includes your tracking number when available.

 

I did not receive my Shipping Confirmation Email. What do I do?

Please check your Spam/Bulk folder as your Shipping Confirmation Email may be located there. If you still cannot locate it, drop us an email at info@trulicia.com and we will resend it to you. 

 

My tracking says parcel delivered but I did not receive my parcel. What do I do?

Please contact your local postal service and provide your tracking number to get more details on the recipient of your parcel. Check if your parcel may have been received by your family members/neighbors on your behalf or left at your front desk/reception. If you need further assistance, please email us at info@trulicia.com

 

Do you accept Returns and Exchanges? 

Please see Return Policy for more information. 

 

Did not find your question?

Just email us at info@trulicia.com and we will get back to you within 48 hours!

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